# User-Support Channels

#### Email help-desk -  <support@jurisprotocol.com>:

Write us an email if a transaction appears stuck, a balance looks wrong, or you simply need step-by-step guidance. Juris pledges a maximum two-business-day response time and usually replies much faster.

#### Discord - <https://discord.gg/Rnf4GEuZBv>:

The “#support-desk” room inside the official Discord server is staffed by core contributors and knowledgeable community members around the clock. Screenshots and transaction hashes are welcome; just remember to redact private data.

#### Telegram - <https://t.me/jurisprotocol>:

A lighter, mobile-first support line. Moderators post scam warnings, downtime notices and quick fixes for common wallet issues.

Whenever you contact us, state your wallet address, browser/wallet version, and a brief description of the problem. Clear context speeds up a solution.

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